November 02, 2007

Canon EOS 1D Mark III AF Problem

Canon Europe has released a statement on the AF problems experienced by some users of its EOS-1D Mark III DSLR.

Why do I experience inconsistent Auto Focus (AF) behaviour with my EOS-1D Mark III?

Phenomenon:
The focus or AF tracking is inconsistent when using the Artificial Intelligent (AI) servo continuous shooting mode under high temperatures in particular.

Cause:
In the digital SLR camera, EOS-1D Mark III that was launched in May this year, Canon has found that some cameras have an adjustment problem with the mirror for AF. The adjustment problem means for the affected products that the focus is not stable or that the Auto Focus tracking is not right when using the AI servo continuous shooting under high temperatures in particular.

Affected products:
The products that could have this problem can be identified as explained below. If the serial number on the bottom of the camera is between 501001 and 546561, it could contain one of the AF mirrors with the adjustment problem.

Support:
For customers who have affected products and are experiencing these problems, we are making preparations to offer free of charge repairs planned to start from late November. We will announce additional details about the repair process on our Web site as soon as they become available.

We offer our most sincere apologies to all affected customers who have been inconvenienced by this issue.

Canon telephone contact details for eurpoean countries are available here (look for link under the Support heading).

Posted by Webmaster at November 2, 2007 03:14 PM